Cart recovery
Call shoppers when high-AOV carts stall and offer help.
CR
Cart Rescuer
Prioritizes high-value abandoned carts
#1 E-commerce voice agents
Convert more shoppers with AI voice for brands and D2C
Recover carts, answer order questions, and escalate VIPs — so your team recovers revenue instead of drowning in inbox noise.
- Trusted by 1,000+ teams
- 31% more recovered cart
- 24% faster VIP ticket
E-commerce workspace
Operations dashboard
Open
128
+12%
In progress
47
+8%
Overdue
9
-18%
Completed
342
+24%
Work order trends
Created Done
Recent activity
Ticket assigned
2m ago
SLA reminder sent
14m ago
Work order closed
31m ago
New request logged
1h ago
Trusted by teams in e-commerce
NCNorthline Co
CCartwright
VGVelvet Goods
Google
Slack
Microsoft
Zoom
01 · Main features
Everything your e-commerce team needs
Core voice capabilities built for e-commerce — from first call to booked next step, with agents in the loop.
Abandoned cart outbound calls
Order status FAQs
VIP escalation rules
Return and refund guidance
CRM and order history sync
After-hours coverage
Call transcriptions
Recovery analytics
Workflows
Prioritize abandoned carts that matter
Score open carts by value and intent, then trigger the right recovery call.
- ✓Route work to the right owner instantly
- ✓Keep every stage visible in one place
- ✓Cut handoff delays between teams
Workflows preview
E-commerce matching
@ enquiries / Online enquiry form
WHEN
Record created
Interest / category is E-commerce
Show fields (4) + trigger action
Show checklist (1) + assign owner
Automation
Answer order questions instantly
Resolve delivery, returns, and refund FAQs without waiting on email.
- ✓Trigger follow-ups without manual chasing
- ✓Escalate when SLAs start to slip
- ✓Keep sequences consistent across sites
Automation preview
Post-enrolment process
WHEN
Stage changes to Won
ACTION
Assign owner + create tasks
SCHEDULE
Follow-up email in 2 days
CONDITION
If no reply → escalate
Portals
Escalate VIPs without losing context
Hand off premium buyers to humans with full order history attached.
- ✓Share live status with clients securely
- ✓Reduce inbound “any update?” messages
- ✓Control exactly what outsiders can see
Portals preview
Portals
Create user type| User type | Users | Created by | Access |
|---|---|---|---|
| Customer | 128 | Admin | Limited |
| Partner | 34 | Ops lead | Shared |
| Internal | 56 | Admin | Full |
AI assist
See recovery and support health
Dashboards for recovered revenue, ticket deflection, and call CSAT.
- ✓Detect repeating issues before they cascade
- ✓Link related tickets into one clear signal
- ✓Suggest the next preventive action
AI assist preview
AI pattern watch
Live · scanning tickets
Repeat failure
HVAC Unit B-12 · same fault 4× this month
AI linked tickets #4821, #4902, #5011, #5088 — likely root cause: worn compressor seal.
4
Similar tickets
6.2d
Avg reopen
86
Risk score
Suggested next step
Open preventive work order, assign HVAC vendor, and notify site manager before next failure.
Create work orderView linked tickets
02 · Use cases
How e-commerce teams use Vox-Lumen.Ai
Practical call flows your team can run on day one — from first inquiry to booked next step.
Order support
Resolve tracking, returns, and refund FAQs on the call.
SA
Support Agent
Answers order status and return FAQs
VIP care
Route premium buyers to a human with order history attached.
VC
VIP Concierge
Escalates premium buyers to humans
Recover carts
Call high-AOV abandoners before they buy elsewhere.
Serve VIPs
Route premium buyers to humans with full order context.
Cut ticket load
Resolve tracking and return FAQs on the first call.
Replenish smart
Outbound nudges based on purchase cadence.
Cover peaks
Scale voice support for launches and sale days.
Measure LTV
See which voice journeys drive repeat revenue.
Proven outcomes
Benefits of voice agents
Teams in e-commerce use Vox-Lumen.Ai to answer faster with fewer missed calls.
01
31%
more recovered cart revenue
02
24%
faster VIP ticket resolution
03
19%
higher repeat purchase rate
04
28%
less time on status emails
Connected stack
Integrate with your favorite apps
Vox-Lumen.Ai works with the products you already use. Connect messaging, billing, calendars, and more — so your e-commerce voice agents speak the same language as your business.
More industries
Explore more verticals
Same voice platform — tuned call flows and agents for each industry.
Get started
Ready to deploy voice for e-commerce?
Start free and put people plus voice agents on the same flows — from first call to booked next step.